Returns , Refunds and Exchange

Return/Exchange Policy

Items purchased from maddygirls (our website : https://maddygirls.com) are eligible for free return/exchange, if returned within 7 days of delivery and are in unused condition with original tags and the packaging bag being intact.

Cancellation before shipping: If the order or the items that you want to cancel have not been shipped, you can cancel the order by email maddygirls1990@gmail.com

In such cases, the order will be cancelled and the money paid by you will be refunded within 7 days of the return request.

Returning one item purchased during a combo
If you have purchased two or multiple items from a combo and choose to return either one of them, then the return amount credited would be as per the individual item price and not the combo price.Eg. If you purchase 2 cotton trousers for Rs. 1098 while one of them is priced at Rs.649  and choose to return one of them – then you will be refunded Rs. 449 (1098-649). Similar Terms & Conditions will be applicable in other product categories as well.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 to 7 days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Returning one item purchased during a combo.

If you purchase two or multiple items from a combo and choose to return either one of them, then the return amount credited would be as per the individual item price and not the combo price.

Exchanging for something else? 

In case of an exchange, you are also allowed to choose a different product. If the value of the replacement product exceeds that of the previously purchased product, you can pay just the difference else if it’s less, the same can be refunded to you as store credit/refund to your bank account

Second Return/Exchanges come at a cost 

Second return/exchanges won’t be free. You have to pay a handling fee of Rs. 200, in case you would like to return/exchange it.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return/exchange.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at maddygirls1990@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at maddygirls1990@gmail.com.